MSCB considers complaints very seriously and resolves them in the shortest possible time.
Complaints to MSCB can be filed by any person or organization
MSCB will treat only those complaints which are related with the relevant procedures and policies
MSCB shall review the information submitted and determine the validity of a complaint, conduct an investigation and make a decision regarding the outcome of the complaint.
MSCB will ensure the confidentiality of information
MSCB will take a positive approach when managing complaints
MSCB will be responsible for ensuring that appropriate actions to address complaints are taken in a timely manner